Privacy Policy

This Privacy Policy explains how Ailace Cloud Private Limited (“Company”, “we”, “us”, or “our”) collects, uses, stores, and protects personal information when you use Ailacedcloud.com (the “Site”), including when you contact us or submit information through forms on the Site. By using the Site, you acknowledge this Privacy Policy.

1. Information We Collect

We may collect information you voluntarily provide through the Site, such as:

• your name;
• email address;
• phone number;
• company name;
• message content;
• documents, files, or other materials you choose to submit; and
• any other information you intentionally provide through forms or communications.

We may also collect limited technical or usage information automatically, such as IP address, browser type, device information, pages visited, date and time of access, referral information, and basic analytics or cookie-related information where used.

2. How We Use Information

We may use collected information to:

• respond to inquiries or requests;
• communicate with you;
• provide, operate, maintain, and improve the Site;
• understand usage and performance;
• troubleshoot, secure, and monitor the Site;
• prevent abuse, fraud, or unlawful activity; and
• comply with legal, regulatory, contractual, and record-keeping obligations.

3. Data Submitted by Users

Information that users submit through the Site may be stored and processed by us or by trusted service providers acting on our behalf for the purposes described in this Privacy Policy.

We do not sell personal information submitted through the Site to third parties.

4. Legal Basis / Lawful Grounds

Where required by applicable privacy laws, we process personal information only where we have an appropriate legal basis, such as consent, performance of a contract, our legitimate interests, or compliance with legal obligations.

5. Sharing of Information

We may share information only in limited circumstances, including:

• with service providers or vendors that help us operate the Site or support our business;
• with professional advisers, auditors, or legal counsel where reasonably necessary;
• where required by law, regulation, court order, or lawful governmental request;
• where necessary to protect rights, safety, security, property, users, or the public; or
• in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.

We do not sell your personal information.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to your requests, maintaining business records, enforcing agreements, resolving disputes, and complying with legal obligations.

7. Your Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

• request access to the personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of your personal information;
• request restriction of processing;
• object to certain processing;
• withdraw consent where processing is based on consent;
• request data portability, where applicable; and
• lodge a complaint with a relevant supervisory or regulatory authority, where applicable.

To exercise any applicable rights, contact us at legal@ailacecloud.com.

8. Deletion Requests

If you want us to delete personal information you submitted through the Site, you may request deletion by contacting us atlegal@ailacecloud.com. We will review and process such requests in accordance with applicable law, subject to lawful exceptions, including security, fraud prevention, dispute resolution, backup, archival, and legal retention requirements.

9. Cookies and Analytics

The Site may use cookies or similar technologies for functionality, security, analytics, or performance. Where required by law, consent mechanisms should be used before placing non-essential cookies. Users can also manage cookies through browser settings, subject to technical limitations.

10. International Transfers

If personal information is transferred to or accessed from jurisdictions other than where it was collected, we will take reasonable steps to implement appropriate safeguards where required by applicable law.

11. Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Children’s Privacy

The Site is not intended for children unless explicitly stated otherwise. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has submitted personal information unlawfully, contact us so we can review and take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.

14. Contact Us

For privacy-related questions or requests, contact:

legal@ailacecloud.com

Jaipur 302021 India